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Canadian Retail Institute's Online Learning Environment

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An online learning environment specifically designed for the Canadian Retail Industry!

Canadian Retail Institute (CRI), the educational arm of Retail Council of Canada, is proud to launch their new online learning environment specifically designed for the Canadian Retail Industry.  This new venture offers your employees access to retail-specific training opportunities.  Giving them the skills and confidence they need to become successful in their careers means giving your business an edge in a very competitive industry!

Online courses include Certified Retail First Level Manager (CFLM) and Certified Retail Sales Associate (CRSA).  Both courses offer online learning modules, learning resources, guest speakers, forum discussions, online and on-the-job assessments, activities and interactive support.

Call CRI at 1-888-373-8245 to find out more about upcoming educational opportunities for your store staff — because when they do better, your business does better.

Next Session starts in July 15, 2013

 Online Courses Available Include:

Certified Retail Sales Associate Online Learning Environment
Retail Sales Associate (RSA) Online Learning Community Certification Package is a three month program designed to train and certify individuals working in the retail industry to be effective retail sales associates. This course includes online learning modules, learning resources, guest speakers, online live lectures, forum discussions, online and on-the-job assessments, online activities and interactive support.

Next Session starts in July 15, 2013

Certified Retail First Level Manager Online Learning Environment
Certified First Level Manager Online Learning Community Certification Package is a program designed to train individuals working in the industry to be effective First Level Managers. The course includes online learning modules, learning resources, guest speakers, online live lectures, forum discussions, online and on-the-job assessments, online activities and interactive support

Next Session starts in July 15, 2013

Leadership Skills — eLearning module
Leadership is an essential skill for managers as they must inspire and encourage their co-workers. Adapted from the First Level Manager Workbook this course teaches managers to facilitate change, delegate tasks, promote teamwork and motivate staff.

Customer Service and Sales Skills — eLearning module
This package combines two of the most important skills for any retail employee. The Customer Service and Sales course focuses on all areas of customer service including making the sale, closing the sale and providing after sales service.

Human Resource Skills — eLearning module

By learning essential human resource skills you will increase your personal leadership potential and address the needs of your company. Adapted from the First Level Manager Workbook this course focuses on the responsibilities of a manager including: developing a strong sales team, attracting and retaining quality staff.

All courses available in both official languages

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Retail Council of Canada

CRI acknowledges the generous support of the following sponsor.

Interac